Role of Generative AI Agent Assists in the TelecomIn today's fast-paced telecom industry, delivering exceptional customer service while maintaining high agent productivity remains a constant challenge. By 2025, Gartner predicts that 80%1 of customer service organizations will turn to generative AI to enhance agent productivity and customer experience.Generative AI Agent Assist … [Read more...] about Enhancing Agent Productivity and Customer Satisfaction with Generative AI Agent Assists
telecoms
Building the Internet under the Sea: Zeus, an Operations VP’s Inside Story
By James Ovel, Operations VP at Zayo For a VP of Operations, commissioning, installing, and deploying a new subsea cable brings excitement and optimism, but equally offers significant challenges. With a background and passion for project management, my team and I pride ourselves on detailed planning with thoughtful analysis of a broad range of risks. We are the kind of people … [Read more...] about Building the Internet under the Sea: Zeus, an Operations VP’s Inside Story
The Impact of AI on Telecoms Fraud Protection Strategies
Telecoms fraud is a prevalent and ever-evolving issue that affects both business and individual customers in the telecommunications industry. It encompasses a range of fraudulent and abusive activities that can cause significant financial damage to companies and individuals alike. Ranging from well-established methods, including PBX hacking and SIMBox bypass, to newly evolving … [Read more...] about The Impact of AI on Telecoms Fraud Protection Strategies
REUTERS NEXT
This is an opportunity to see and think things differently. No country, company or community can tackle the future alone. To build a better world, thinkers and doers must come together to share ideas, collaborate and act. REUTERS NEXT draws on Reuters global reach to host diverse voices from around the world who will examine topics from different perspectives, bringing … [Read more...] about REUTERS NEXT
REUTERS NEXT
REUTERS NEXT?kicks off 2021 by gathering global leaders?and forward thinkers to reimagine solutions to the challenges the new year brings. After the extraordinary upheavals of 2020, we will come together to look ahead at opportunities for change and growth, as well as how to deal with the rifts and problems that our world and our societies face. No country,?company or … [Read more...] about REUTERS NEXT
