AI-driven technologies (e.g., natural language processing and machine learning) are now used in many customer service applications to help brands deliver an outstanding customer experience that will drive sales and increase customer retention. In fact, 78% of contact center professionals believe that AI will have a positive impact on call center applications and 77% are … [Read more...] about 5 Ways AI and Big Data Are Changing the Customer Experience
recommendations
Scale Out Storage It Goes a Long Way (Literally)
Scale out storage systems deliver the ability to start small and grow as the business grows and the data volumes increase. This makes scalability a very important ability for data center infrastructures; especially for data driven organizations and companies. But what do we really mean by scale out storage systems? And why do we say that it goes a long way? We'll be answering … [Read more...] about Scale Out Storage It Goes a Long Way (Literally)
Why There Are Opportunities Abound for Green Data Centers
Traditional data centers are resource hogs. They require a lot of power to operate, not just for the computer equipment, but also for the climate control systems. Thats not the only resource they require, either. According to the United States Data Center Energy Usage Report, national data centers consumed 626 billion liters of water throughout 2014. That number is expected to … [Read more...] about Why There Are Opportunities Abound for Green Data Centers
Four Ways Big Data Will Make You Happy
It is the end of 2016, lets end the year on a positive note! We are in the middle of a data revolution, where data sources will be connected with each other and as such provide valuable insights. These insights can be used by organisations to reduce costs or increase their revenue, but it can also help in making consumers happier, something that in these times of uncertainty … [Read more...] about Four Ways Big Data Will Make You Happy
How NPO Provides Personal Recommendations Based on Viewed Content
For over 60 years, the Nederlandse Publieke Omroep (NPO), Public Broadcasting Organization, has been producing and broadcasting radio and television. Every week, NPO reaches 85% of the Dutch population, with a larger presence online. To provide relevant content for online viewers, NPO recently implemented several smart data applications. Personal broadcasts Because of changes … [Read more...] about How NPO Provides Personal Recommendations Based on Viewed Content
