Conversational AI & Customer Experience Summit Asia 2025' ' Discover the transformative potential of Conversational AI and customer-centric strategies at our exclusive event. Tailored for learning, networking, and engaging with industry experts, this summit connects you with top professionals and facilitates invaluable knowledge exchange, helping you stay ahead in the … [Read more...] about Conversational AI & Customer Experience Summit
Generative AI
6 Ways Generative AI has Streamlined Customer Experience
Contact centers act as a bridge between organizations and their customers. The demand for them is increasing daily, as customers expect quick, efficient, and personalized responses. Here comes the significance of AI solutions regarding customer experience for businesses. Undeniably, AI has brought about a revolution. In fact, according to a recent press release by 2025, 80% of … [Read more...] about 6 Ways Generative AI has Streamlined Customer Experience
Generative AI and the Future of Recruitment: Insights from Microsoft’s Push for AI-Powered Diversity Hiring
Recruitment practices have undergone a massive shift in recent years, driven by technological advancements and evolving workforce demands. In 2024, one of the most significant innovations transforming talent acquisition is generative AI. While AI in recruitment is not new, the rise of generative capable of producing human-like text, automating communications, and personalizing … [Read more...] about Generative AI and the Future of Recruitment: Insights from Microsoft’s Push for AI-Powered Diversity Hiring
AI/ML Use Cases: 4 Trends Insurance Industry Leaders Should Follow
The insurance sector relies on the capacity to manage risk and forecast future events. While numerous organizations are already evolving to meet the anticipated demands of regulatory requirements and consumer needs, new and emerging technologies present a wealth of potential advantages for those willing to embrace this change. Integrating these technologies enhances the … [Read more...] about AI/ML Use Cases: 4 Trends Insurance Industry Leaders Should Follow
How Artificial Intelligence Adds Value To The Research Process
Let's dive into an example of AI making our daily life easier and enhancing our job performance - all while creating small value each time that adds up to massive total value. The process of performing research and gathering information has drastically evolved over time, driven by advances in both information management and analytics. Of course, large language models and … [Read more...] about How Artificial Intelligence Adds Value To The Research Process
