The most critical skill identified in top-performing product managers is their obsession with customers and their … Why are Product Managers obsessed with CX platforms in 2021?Read more
Author: Aakrit Vaish
As Co-Founder & CEO of Haptik, Aakrit pioneered the wave of conversational AI starting back in 2013. Today, Haptik is one of the world's largest companies in the space with offices in New York, Los Angeles, Mumbai, Singapore, and clients that include names such as including KFC, Starhub, Zurich Insurance, Ola Cabs, Hotstar, Oyo Rooms, Kotak Life. In April 2019, Reliance Industries acquired majority shareholding in the company in a $100 million transaction making Haptik one of the highest valued AI companies globally.
The Need for an AI Chatbot in Customer Self-Service
In today’s digital reality, customers expect resolution in no time. They prefer to go with the … The Need for an AI Chatbot in Customer Self-ServiceRead more
How to Leverage the Power of Empathy with Virtual Assistants
The ability of Conversational AI to effectively simulate human-like conversation has always fuelled a debate over … How to Leverage the Power of Empathy with Virtual AssistantsRead more
CX Transformation with AI Chatbots is not a “One-Size-Fit All”‘Approach
Businesses now realize the need for a customer-centric approach to transforming their customer experience (CX). According … CX Transformation with AI Chatbots is not a “One-Size-Fit All”‘ApproachRead more
How to Choose the Best Use-Case For Your Chatbot
When Artificial Intelligence (AI) became viable for enterprises, it was only a matter of time before … How to Choose the Best Use-Case For Your ChatbotRead more