The way in which the service desk agents perform their routine tasks has changed completely in today's times. The way they operated one or two decades ago was a traditional way of doing tasks whereas now, things have changed for the better. A simple comparison of two years, 2015 and 2017 shows such a notable increase in automation of service tasks. Source: Service Desk … [Read more...] about Scale Your Customer Support with Service Desk Automation
Conversational AI
How AI Chatbots help Ecommerce Brands Reduce Cart Abandonment Rate
When customers go to a brick-and-mortar store or super-market, they rarely just abandon their shopping carts after filling them up and walk away. But in the online world, cart abandonment is a very common behavior. How common? Well, according to the Baymard Institute, cart abandonment rates are, on average, as high as 70%! Needless to say, if you're an … [Read more...] about How AI Chatbots help Ecommerce Brands Reduce Cart Abandonment Rate
3 Ways Conversational AI Can Drive E-Commerce Sales
E-commerce companies have been at the forefront of leveraging the power of Conversational AI. Of the many functions virtual assistants help to automate, one of the major use cases is Sales. The advancements in Natural Language Processing (NLP) and Natural Language Understanding (NLU) have spearheaded the development of Virtual Assistants for Sales Automation. In the current … [Read more...] about 3 Ways Conversational AI Can Drive E-Commerce Sales
How Mortgage Chatbots Accelerate the Mortgage Loan Process
Industries across the spectrum are exploring the use of Artificial Intelligence (AI) for transformation. The mortgage industry is no exception. We explored how AI Chatbots would transform the mortgage industry in 2021. The shift, while being all-pervasive, will play a vital role in accelerating the mortgage loan process. Effective lending and mortgage processes are vital … [Read more...] about How Mortgage Chatbots Accelerate the Mortgage Loan Process
Why Financial Services Brands Should Leverage Conversational AI for Customer Care
According to Autonomous Research, AI and machine learning can replace over $1 trillion of the current financial services cost structure, while a recent survey by Cognizant revealed that 74% of financial services executives believe that AI is extremely important to the future success of their companies. And when it comes to implementing AI solutions, a key focus area … [Read more...] about Why Financial Services Brands Should Leverage Conversational AI for Customer Care
