COVID-19 has changed the world. And that's putting it mildly. Overnight, individuals, communities, and businesses were forced to adapt to a new normal' for virtually every aspect of existence. The way we live has changed dramatically, and with it, the way we work. There's no denying that COVID-19 is not just a healthcare crisis, but an economic one as well. It has severely … [Read more...] about How Conversational AI Helps Ensure Business Continuity During Crisis
Conversational AI
Why Chatbot for Insurance Agents are Imperative in This Day and Age
AI-driven automation has been a consistent goal for enterprises across verticals over the past several years; and recent events, particularly the COVID-19 pandemic, are only likely to make it a higher priority. The insurance sector is no exception to this trend. A 2017 study by McKinsey suggests that AI automation could reduce the cost of a claims journey by as much as … [Read more...] about Why Chatbot for Insurance Agents are Imperative in This Day and Age
How Conversational AI can Automate Customer Service
Businesses have always had a robust customer support strategy. Contact centers have been at the center of this strategy for time immemorial. Customer expectations are rising and how! This puts brands under tremendous pressure (and opportunity!) to create hyper-personalized customer experiences to increase customer satisfaction and loyalty. In the past few years, Conversational … [Read more...] about How Conversational AI can Automate Customer Service
5 Use Cases of Insurance Chatbots
Insurance is a serious and complex subject. When it comes to securing their lives, their health, and their finances from any possible eventuality, customers understandably want to leave no stone unturned. During the process of buying insurance, they require access to detailed information while evaluating multiple options, in order to make an informed decision. And they will … [Read more...] about 5 Use Cases of Insurance Chatbots
How Conversational AI Enhances the Insurance Customers Journey
The tremendous benefits of Conversational AI implementation in the insurance sector are already becoming evident. Using AI-powered Intelligent Virtual Assistants (IVA), leading insurance brands have been able to overhaul their customer care by automating the end-to-end resolution of over 80% of inbound queries, while significantly cutting down on operational costs in the … [Read more...] about How Conversational AI Enhances the Insurance Customers Journey
