If there is a silver lining somewhere with the COVID-19 pandemic engulfing the globe, it's that we have been forced to introspect on the healthcare sector, both public and private, and whether it has the tools it needs “ not only to deal with such crises, but to ensure the best possible healthcare outcomes even under normal circumstances. There can be no substitute for the … [Read more...] about Conversational AI in Healthcare
Conversational AI
How Disambiguation Helps IVA’s Deliver Better CX
The 2017 Global Consumer Pulse report by Accenture states that 61% of customers around the world and 78% in emerging markets such as India switch companies due to bad customer experience.  Since one of the primary objectives of deploying an Intelligent Virtual Assistant (IVA) solution is to enhance customer experience (CX) for enterprises, it is crucial to ensure that … [Read more...] about How Disambiguation Helps IVA’s Deliver Better CX
4 Ways Intelligent Virtual Assistants Can Help Your Brand
This is PART THREE of a series of articles on Intelligent Virtual Assistants. You can read PART ONE and PART TWO here. Leveraging the power of advanced Machine Learning (ML) and Natural Language Understanding (NLU), Intelligent Virtual Assistants are the latest iteration of Conversational AI technology “ with scope and complexity far beyond that of an ordinary chatbot. An … [Read more...] about 4 Ways Intelligent Virtual Assistants Can Help Your Brand
Innovation Must Never Stop
Last year exposed all of us to a global uncertainty no one ever anticipated. It cost us billions of lives and posed new challenges for economies to survive. At the same time, it also highlighted the need for innovation as healthcare workers and other professionals stepped up to adapt to the new normal & selflessly help others. We at Haptik also did our bit to help during … [Read more...] about Innovation Must Never Stop
Decoding the Future of EdTech
According to a report released by transaction advisory firm RBSA Advisors, the Indian ed-tech industry's market size is set to reach $30 billion in 10 years. The country has become the second-largest market for E-learning after the US. India is also home to some of the most prestigious institutes in the world. The IITs and the IIMs have a track record of producing global … [Read more...] about Decoding the Future of EdTech
