he Customer Service Summit is a by brands for brands meeting focused on bringing together an unrivalled list of in-house customer service leaders across Europe. You will learn how to advance customer support through AI, self-service, social customer care, multichannel integration, automation, empowered agents and more. Topics include: Customer Experience:'Align support … [Read more...] about The Customer Service and Experience Summit
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How to Make Chatbots more Intelligent with Contextual Intelligence
Chatbots need to have contextual awareness if they have to adequately resolve a query. This contextual awareness leads to intelligence over time, by handling millions of queries over significant periods. Conversational UX relies on effective contextual intelligence to create more meaningful relationships with customers. From banking to health services, each industry has unique … [Read more...] about How to Make Chatbots more Intelligent with Contextual Intelligence
ALS: Artificial Intelligence, The Cloud & Beyond in Manila
EnigmaCG's Analytics Leaders' Summit has achieved tremendous success and acknowledgement in the market since its introduction in May 2016 after being organized in 5 different locations- Singapore, Indonesia, Malaysia, Thailand and Philippines and attracting over 1000+ Data Professionals who live and breathe analytics. After a sell-out event in June 2018 in Manila - … [Read more...] about ALS: Artificial Intelligence, The Cloud & Beyond in Manila
Top 10 Big Data Predictions that will come true in 2019
The amount of data that we're creating is unbelievable. With the growth of data, the need for analyzing and identifying patterns and trends in data becomes critical. Therefore, the need for big data analytics is more than ever. That brings us to the question Where is the big data industry headed?' While there are several predictions doing the rounds, I have the topmost 10 big … [Read more...] about Top 10 Big Data Predictions that will come true in 2019
ALS: Artifical Intelligence, The Cloud and Beyond on 20-21 June 2019
EnigmaCG's Analytics Leaders' Summit has achieved tremendous success and acknowledgement in the market since its introduction in May 2016 after being organized in 5 different locations- Singapore, Indonesia, Malaysia, Thailand and Philippines and attracting over 1000+ Data Professionals who live and breathe analytics. After a sell-out last November in Indonesia, EnigmaCG's … [Read more...] about ALS: Artifical Intelligence, The Cloud and Beyond on 20-21 June 2019
