The leading event for Contact Center professionals to enhance Customer Engagement is set to make a return to the Las Vegas Convention Center on April 24th and 25th. The upcoming edition is poised to be the most extensive and inclusive event yet, offering a wealth of valuable insights and opportunities for attendees. Call and Contact Center Expo takes pride in serving as a … [Read more...] about Call and Contact Center Expo
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Chief Data Officer Dallas Summit
For one day only, we'll bring together 60 Data & Analytics Leaders from the largest companies within/near Dallas! This is CDM Media's most sought-after event allowing every attendee the opportunity to build new strong professional connections, catch up with like-minded peers, gain the most current insight from those facing similar challenges, generating ideas and best … [Read more...] about Chief Data Officer Dallas Summit
Call & Contact Centre Expo
By 2025, customer experience will overtake product and price as a key brand differentiator. This creates a whole new set of challenges as well as opportunities for businesses, especially within contact centres. After all, it is within contact centres where most customer interactions are held, which can either make or break a sale, define a reputation and determine the word … [Read more...] about Call & Contact Centre Expo
Are Algorithms Taking Over Our World?
Algorithm: a set of instructions given to a set of input data to determine an output. Quite simple really. It's like math, but a bit more complicated. Are algorithms going to take over the world? Well, after listening to this TED Talk, seems like they already rule the call centers. That's right. The infamous: "This call may be recorded or monitored for quality assurance … [Read more...] about Are Algorithms Taking Over Our World?
Could Big Data Be The Cure For The Largest Ebola Outbreak Ever?
Until March 2014, the largest Ebola outbreak to have taken place was in Uganda in 2000-2001. This outbreak caused 224 deaths and there were 425 reported human cases. Unfortunately, since March things have changed and we are now in the middle of the largest Ebola outbreak ever. The number of people hit with Ebola has reached almost 10.000 in West Africa and the death toll now … [Read more...] about Could Big Data Be The Cure For The Largest Ebola Outbreak Ever?
