Any organization with a call centre or with customer-facing employees receive complaints and compliments on a daily basis. They talk to customers via the phone, email, messaging App or face-to-face and while doing that, they create massive amounts of data. Unfortunately, very few organizations actually use that data to improve their customer service. While in fact, that data … [Read more...] about How to Improve Your Customer Service with Big Data
big consumer data
Top 3 Challenges Retailers Overcome With Business Analytics
It is clearly the age of the consumer and has been for some time now. As more consumers turn to digital channels, relationships with customers and prospects have become more virtual than physical. Understanding how to target todays on-the-go consumers requires using more data analytics than ever before. In a survey by RSR Research, retailers were asked to name their top 3 … [Read more...] about Top 3 Challenges Retailers Overcome With Business Analytics
The Big Data Trends for 2013
A lot has been written already about Big Data trends for 2013 and here at Datafloq we want to add a few that we believe will be important for 2013. According to the Emerging Technologies Hype Cycle published by Gartner in the summer of 2012, the trend Big Data has just entered the Peak of Inflated Expectations, meaning that everyone expects everything from Big Data. Gartner has … [Read more...] about The Big Data Trends for 2013
