Now more than ever, corporations are investing heavily in IT. The quality of these investments affect the daily work of millions, yet it’s not uncommon to see industry surveys where the failure rates for IT projects is over 50%. It’s possible to do better and it’s possible to do so consistently. In this two-week course, we’ll step through major challenges within … [Read more...] about Customer-Centric IT Strategy
Support and Operations
The Strategist’s Challenge
In this course, you will develop your ability to think strategically, analyze the competitive environment, and recommend firm positioning and value creation. We will explore the underlying theory and frameworks that provide the foundations of a successful business strategy and provide the tools you need to understand that strategy including SWOT, Competitor, Environmental, … [Read more...] about The Strategist’s Challenge
Using Python to Interact with the Operating System
By the end of this course, you’ll be able to manipulate files and processes on your computer’s operating system. You’ll also have learned about regular expressions -- a very powerful tool for processing text files -- and you’ll get practice using the Linux command line on a virtual machine. And, this might feel like a stretch right now, but you’ll also write a program … [Read more...] about Using Python to Interact with the Operating System
Introduction to Test Driven Development (TDD)
Successful developers need to not only build the right software but build it right. To know your software works correctly, you need to test each unit of code. One of the best methods for this unit-level testing is test driven development. This course provides a detailed overview of test driven development (TDD). First, you’ll learn what automated testing is and why it is … [Read more...] about Introduction to Test Driven Development (TDD)
Introduction to Technical Support
Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree. Get an insider’s view into IT Support work. Learn about IT Support roles and levels, the support escalation matrix, ticketing systems, … [Read more...] about Introduction to Technical Support
