By the end of this course, you’ll be able to manipulate files and processes on your computer’s operating system. You’ll also have learned about regular expressions -- a very powerful tool for processing text files -- and you’ll get practice using the Linux command line on a virtual machine. And, this might feel like a stretch right now, but you’ll also write a program … [Read more...] about Using Python to Interact with the Operating System
Support and Operations
Introduction to Test Driven Development (TDD)
Successful developers need to not only build the right software but build it right. To know your software works correctly, you need to test each unit of code. One of the best methods for this unit-level testing is test driven development. This course provides a detailed overview of test driven development (TDD). First, you’ll learn what automated testing is and why it is … [Read more...] about Introduction to Test Driven Development (TDD)
Introduction to Technical Support
Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree. Get an insider’s view into IT Support work. Learn about IT Support roles and levels, the support escalation matrix, ticketing systems, … [Read more...] about Introduction to Technical Support
Automating Real-World Tasks with Python
In the final course, we'll tie together the concepts that you’ve learned up until now. You'll tackle real-world scenarios in Qwiklabs that will challenge you to use multiple skills at once. First, we'll take a closer look at how to use external Python modules to extend your code's capabilities, and spend some time learning how to use documentation to learn a new module. For … [Read more...] about Automating Real-World Tasks with Python
IS/IT Governance
Firms make significant investments in IT. In the IS/IT Governance course we will discuss how to govern IT to make sure that the IT investments contribute to organizational goals and strategies. Firms need to formally evaluate significant IT investments. IT investments are also risky, so firms need to consider the risk associated with the investments to appropriately evaluate … [Read more...] about IS/IT Governance