This course is geared towards anyone looking to take the CompTIA A+ certification exam. This certification focuses predominately on computer support or helpdesk. This course gives you easy access to the invaluable learning techniques used by many in their preparation of the CompTIA A+ certification exam. We’ll learn about the exam process, expectations, and tip & tricks … [Read more...] about CompTIA Exam Prep
Support and Operations
On Premises Installation and Fundamentals with Google Cloud’s Apigee API Platform
This course introduces you to the fundamentals and advanced practices applicable to the installation and management of Google Cloud's Apigee API Platform for private cloud. Through a combination of lectures, hands-on labs, and supplemental materials, you will learn how to design, install, secure, manage, and scale Apigee API Platform. … [Read more...] about On Premises Installation and Fundamentals with Google Cloud’s Apigee API Platform
Developing a Google SRE Culture
In many IT organizations, incentives are not aligned between developers, who strive for agility, and operators, who focus on stability. Site reliability engineering, or SRE, is how Google aligns incentives between development and operations and does mission-critical production support. Adoption of SRE cultural and technical practices can help improve collaboration between the … [Read more...] about Developing a Google SRE Culture
Enterprise Systems
This course provides you with an understanding of what Enterprise Systems (also commonly termed as Enterprise Resource Planning Systems, ERPs) are. After learning about what these systems are, we would touch upon why these systems are useful to companies, through which you would get to see the various jobs and positions that are associated with the use and deployment of … [Read more...] about Enterprise Systems
Technical Support Case Studies and Capstone
This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations. The IT Technical Support Capstone leads you through a series of technical support case studies that require hands-on work to resolve. You will practice analyzing user help requests and troubleshooting … [Read more...] about Technical Support Case Studies and Capstone
