This practical course provides learners with insights into the art and science of designing innovative services in the Hotel industry to meet customers' evolving needs and drive organizational success. Throughout the course, learners will journey to understand the core principles and methodologies of service design. They will be introduced to the powerful concept of design … [Read more...] about Effective Service Innovation by Design in Hotel Management
Leadership and Management
Coaching Skills
Master the art of coaching to unlock potential and drive performance. This course provides actionable strategies, tools, and techniques to enhance your ability to guide and empower others. By the end, you’ll be equipped to transform how you engage with your team, encourage development, and foster long-term success. The course begins with an exploration of essential coaching … [Read more...] about Coaching Skills
Notion for Beginners: Create a Project Plan
In this one and a half hour guided project, you will master the fundamentals of creating a project plan using Notion. We will accomplish this by designing a comprehensive project plan for implementing a training onboarding program on a new CRM software platform within a fictional SaaS company. Notion is an all-in-one workspace tool that allows you to organize information, … [Read more...] about Notion for Beginners: Create a Project Plan
Environmental Project Management: Stakeholder Collaboration
This course is a collaboration between the University of Maryland College Park’s Project Management Center for Excellence and the University of Maryland Center for Environmental Science. While each course stands alone, the series works together to provide the knowledge, skills, and frameworks to lead projects that address Socio-Environmental problems. In this course, we are … [Read more...] about Environmental Project Management: Stakeholder Collaboration
Learning and Development
This course presents an overview of best practices for creating effective training in your organization. You will learn different methods of identifying training needs and delivering training. You will also learn how to evaluate the effectiveness of training programs. By the end of this course, you will be able to: ● Create and deliver learning to your organization ● Explain … [Read more...] about Learning and Development
