This course emphasizes four main ideas that are central to understanding how AI can impact government operations. - Different types of AI work differently and are suitable for different tasks. - AI can automate, augment, or even add new work, depending on how it is used – each of these creates value in different ways and requires different ways of measuring success. - While … [Read more...] about Artificial Intelligence in Government
Leadership and Management
Conflict Management Strategies
Master conflict management in the workplace – A Practical, Scenario-Based Learning Experience! Conflicts at work are inevitable—but when handled well, they can lead to growth and stronger collaboration. This course helps you develop the clarity, confidence, and communication skills necessary to manage and resolve conflicts before they escalate. Through engaging, real-world … [Read more...] about Conflict Management Strategies
Advanced Agile Practices and Continuous Improvement
Updated in May 2025. This course now features Coursera Coach! A smarter way to learn with interactive, real-time conversations that help you test your knowledge, challenge assumptions, and deepen your understanding as you progress through the course. Unlock the full potential of Agile methodologies with this comprehensive course on advanced Agile practices and continuous … [Read more...] about Advanced Agile Practices and Continuous Improvement
AI for Customer Experience with Chatbots and Analytics
Customer engagement leaders and visionaries! Ready to harness AI’s transformative power to elevate customer experiences? On this learning journey, discover how to future-proof your CX strategy. Gartner predicts 75% of customer service interactions will be AI-driven by 2025—and early adopters already see 30% faster resolution times. Lagging behind? This is your wake-up call! … [Read more...] about AI for Customer Experience with Chatbots and Analytics
Managing Conflict
Updated in May 2025. This course now features Coursera Coach! A smarter way to learn with interactive, real-time conversations that help you test your knowledge, challenge assumptions, and deepen your understanding as you progress through the course. Conflict is inevitable in any workplace, but managing it effectively is a skill that can transform teams and organizations. In … [Read more...] about Managing Conflict
