In this 1-hour long project-based course, you will learn how to identify the concept of business digital transformation, as well as the different types of business digitization, how to determine the role of customer support in your company and identify the customer support processes, how define Customer Relationship Management (CRM) and interpret the importance of using it in … [Read more...] about Customer Support digital transformation with HubSpot
Leadership and Management
Leadership in Remote Work
The dynamics of remote work present unique challenges and opportunities for leaders. This course offers remote leaders a comprehensive guide to harnessing the benefits and minimizing the drawbacks of remote work to foster greater collaboration and trust across their teams. Over four engaging modules, learners will explore effective leadership styles for remote environments, … [Read more...] about Leadership in Remote Work
Build and Execute an Organisational AI Strategy
AI is the hottest, most exciting technology to burst onto the scene in recent years. Its impact is so big, it is revolutionizing industries all over the globe. If you are an executive, you may be wondering how to harness AI's incredible power for your organization. Well, this course is going to show you how to do just that. This Short Course was created to help leaders in … [Read more...] about Build and Execute an Organisational AI Strategy
How to Develop Standard Operating Procedures (SOPs)
Every organization needs to perform crucial functions in a repeatable and reliable way, and to do that it needs Standard Operating Procedures. The main purpose of Standard Operating Procedures is to optimise efficiency, maintain safe working conditions and assure quality. Not all activities or process steps in an organisation need procedures, but SOPs are essential for … [Read more...] about How to Develop Standard Operating Procedures (SOPs)
Effective Inventory Management and Optimization
In today's competitive business landscape, efficient inventory management is a critical factor for the success of any organization. Businesses face challenges in maintaining the right balance between having enough inventory to meet customer demands and avoiding excess stock that ties up capital and increases storage costs. This course, titled "Effective Inventory Management and … [Read more...] about Effective Inventory Management and Optimization
