This course focuses on what went wrong. That is, it focuses on the difficulty every manager experiences and how some make the mistake of following an incorrect ethical path. Examined are operating “in the gray”, whether we are driven by rational thinking or intuition, and the possibility of the deliberate infliction of a negative act. Each of these is not an uncommon … [Read more...] about Avoiding Ethical Pitfalls in the Tech Industry
Leadership and Management
Assertiveness Skills
Unlock the power of assertiveness with this comprehensive course designed to help you communicate with confidence, clarity, and control. By the end of this course, you’ll master essential assertiveness techniques to improve relationships, foster leadership skills, and navigate challenging situations effectively. The course begins with practical assertive techniques, introducing … [Read more...] about Assertiveness Skills
What Are Service-Level Agreements (SLAs)?
Take control of service delivery! This intermediate course, led by Dr. Xavier Bruce, will equip you to understand and leverage Service-Level Agreements (SLAs). What you'll learn: - Define SLAs and their role in setting clear expectations between service providers and customers. - Identify the key components of an SLA, including metrics, targets, and responsibilities. - Explore … [Read more...] about What Are Service-Level Agreements (SLAs)?
How to Prioritize ESG Initiatives
This course introduces participants to ESG materiality and provides the tools needed to prioritize impactful initiatives. Learners will explore the concept of materiality, understand its significance in ESG practices, and gain practical skills to conduct Materiality Assessment Matrices. With a focus on asking the right questions and using essential tools, this course equips … [Read more...] about How to Prioritize ESG Initiatives
Fundamentals of Cross-Functional Collaboration
Our ability to cultivate and lead cross-functional collaboration strongly depends on our level of self-awareness. In this course, you will develop an understanding of basic cross-functional collaboration concepts and definitions, create a leadership self-awareness profile, and learn how to navigate and manage four most prevalent collaboration dynamics. … [Read more...] about Fundamentals of Cross-Functional Collaboration
