Drive meaningful change by integrating sustainability into business strategy. This course explores how companies can adopt sustainable business models to address global challenges such as climate change, resource management, and corporate social responsibility. Learn from real-world case studies, including businesses transitioning to renewable energy and implementing the Triple … [Read more...] about Sustainability in Business: Building a Greener Future
Business
Risk Management Planning with Expert Judgement
In this course we will review the owner’s primary goal in choosing a project delivery method to ensure that the planned project will meet the project goals and objectives, fit within the culture of their organization, and at the same time allow the project to be delivered on time, within budget, and achieve good quality. We will review the primary project delivery method … [Read more...] about Risk Management Planning with Expert Judgement
IT Ticket Management with Typeform
By the end of this project you will be able to use Typeform to create a dynamic form to manage employee IT ticket submissions. You will explore the different question templates and use free features to create a beautiful form that will streamline the helpdesk process. You will be able to use Typeform to create, personalize, and share your survey, as well as analyze results. … [Read more...] about IT Ticket Management with Typeform
GenAI for Customer Support
In this course, you'll discover how cutting-edge Generative AI tools can transform customer service by delivering faster, more accurate, and personalized support. Imagine a scenario where you can analyze a customer's history, detect an issue, and propose a solution in real-time—all in the blink of an eye. Generative AI empowers customer service teams to automate routine tasks, … [Read more...] about GenAI for Customer Support
Build a Product Management Plan Framework in Trello
In this project, you will create a digital product management plan framework in Trello using Kanban workflow processes. You will learn the basic functionality of Trello and apply the basics of Kanban to manage your workflow. The project will model how to translate the product management life cycle stages and key deliverables into a working plan in Trello. It will demonstrate … [Read more...] about Build a Product Management Plan Framework in Trello
