Customer engagement leaders and visionaries! Ready to harness AI’s transformative power to elevate customer experiences? On this learning journey, discover how to future-proof your CX strategy. Gartner predicts 75% of customer service interactions will be AI-driven by 2025—and early adopters already see 30% faster resolution times. Lagging behind? This is your wake-up call! … [Read more...] about AI for Customer Experience with Chatbots and Analytics
Business
Open Data and Intelligent Finance
Financial services are changing, from how they’re designed to how they’re delivered. Increasingly, the tools we use to bank, borrow, save, and invest are powered by artificial intelligence, delivered through platforms, and built on open data infrastructure. But what happens when finance becomes invisible? When decisions are automated? When users don’t realise they’re engaging … [Read more...] about Open Data and Intelligent Finance
Sustainable Finance: Products, Instruments and Future Trends
This course introduces you to the rapidly evolving world of sustainable finance and its transformative role in driving positive environmental and social impact. You'll explore how sustainable finance differs from traditional finance and discover the key products and instruments that are reshaping the financial landscape, from green bonds to sustainability-linked loans and … [Read more...] about Sustainable Finance: Products, Instruments and Future Trends
Software Testing, Deployment, and Maintenance Strategies
This course will empower you with practical, industry-relevant skills to excel in software quality assurance and testing. You’ll learn to design comprehensive test plans, conduct effective user acceptance testing, and implement quality control measures that prevent costly defects. Through hands-on projects mimicking real workplace scenarios, you’ll gain experience … [Read more...] about Software Testing, Deployment, and Maintenance Strategies
Data Analysis and Visualization with Generative AI in Excel
In this course, it is necessary to have access to Microsoft 365 with Copilot enabled, although no prior experience with Copilot is needed. You'll explore how to use Copilot Pro and Microsoft 365 Copilot in Excel to work with data more efficiently. You'll learn to transform raw data into meaningful insights and eye-catching visualizations, all with the help of AI. You'll cover … [Read more...] about Data Analysis and Visualization with Generative AI in Excel
