This course provides an in-depth understanding of how to leverage social listening to enhance customer engagement. It covers the foundational concepts and frameworks of social listening, its specific applications, real-world examples, and concrete skills and competencies. It aims to equip learners with the ability to effectively use social listening to manage their online … [Read more...] about Social Listening
Business Essentials
Get Ready to Sell: Guided Projects and Portfolio Development
Get Ready to Sell: Guided Projects and Portfolio development (Capstone) helps you put your sales learning into action. You will build a strong sales portfolio, prepare for real interviews, and work on a guided project inside a simulated company. You will also get hands-on experience with sales documentation and Zoho CRM tools. By the end of this course, you will be able to: — … [Read more...] about Get Ready to Sell: Guided Projects and Portfolio Development
Generative AI: Transform Your Customer Support Career
Generative AI is transforming how customer service teams proactively interact and support their customers. Customer or IT support professionals and managers who can leverage generative AI (GenAI) are in high demand, and this course gives you sought-after GenAI skills businesses need. During this course, you’ll discover how GenAI can transform customer interactions and … [Read more...] about Generative AI: Transform Your Customer Support Career
Data Visualization using Microsoft Excel
Have you ever been asked to create a report based on a lot of data and you did not know where to begin? Or, you simply needed to demonstrate data from different sources all in one place with minimum effort? By the end of this project, you will learn how to operate data to generate a report and demonstrate information in a comprehensive visual way in Microsoft Excel. In this … [Read more...] about Data Visualization using Microsoft Excel
AI for Lawyers: Learning and Leading
Explore important questions found at the intersection of artificial intelligence, education, and professional development in the final course of the four-part series “AI for Lawyers and Other Advocates”: How should teachers approach AI?; How should students approach AI?; And what about the leaders of law firms, government agencies, and nonprofit organizations, all of whom know … [Read more...] about AI for Lawyers: Learning and Leading
