The Premier Global Gathering for the Customer-Focused Community. The Customer Service and Experience Summit Europe (26th-27th August) is the must attend event for those looking to deliver seamless and personal customer service. The time has come for service and experience professionals to move from talking about change to actioning it. No longer is support a cost-centre, it’s the face of the business and crucial driver for retention and engagement. From AI and data-driven innovations through to maximising agent’s effectiveness, customers’ expectations are increasing, and you need to ensure you’re keeping up.’
The Customer Service and Experience Summit Europe is the only show of its kind, bringing together Europe’s senior decision makers to share invaluable insights and provide actionable takeaways. We present the most influential speakers, an audience of decision makers and ground-breaking vendors.’
Put the customer at the heart of everything you do, find out how to:’
- Reinvent the Customer Journey: Meet your customer where they are – Make a success of social media and direct messaging
- Create a Customer Obsessed Culture: Build a customer centric-organisation: Engage and motivate your CS teams effectively to ensure your service inspires brand loyalty
- Master AI and the Technologies Shaping CX: Strategize and implement AI capabilities to ensure you understand the customers journey and live up to expectations
- Deliver Tailor Made Experiences: Seize the opportunity to reinvigorate your customers experience with your brand. Be bold and make game-changing innovation a part of your strategy
- Look Ahead – The Future of CS: Analyse the exciting technologies set to shape customer care and assess what solutions are right for you and your customer
Step up as a customer service leader’
4 reasons you need to attend!’
- Virtual Networking: Join executives from multiple European brands for deeper insights, bench marking and learning
- Customer Focused: Tired of conferences focusing on marketing customer experience and sales? This meeting is dedicated to customer support leaders who are looking to advance their customers experience through better service
- Practical, Real-world case studies from proven brand leaders: We know you’re here to learn. Our line up of industry leaders provide real life case studies and more importantly, actionable takeaways
- An agenda focused on the future of your discipline: Rooted in six-years of experience, this conference nevertheless constantly looks forward. This year, we’ll take you through how to move from discussing change to actually implementing it
