Customer 360 Africa 2019 is the only all inclusive event focused on the entire CX Journey
Customer Experience is the new battlefield for differentiation’
Organisations recognise that CX is the new battleground for differentiation.’
However in this very complex world with more data, more channels and a more complicated customer journey, this seems like an impossible feat. The good news is that this rich complexity can drive better Customer experiences and ultimately business success.’
This event will investigate ways in which organisations are currently succeeding within their entire customer experience through the presentation of actual case studies. This will provide you with a 360 degree view of your client and assist you with everything from’ deciding what to implement, implementation all the way through measurement.’
This event will assist you in future proofing your business in today’s competitive CX battleground’
We have recruited the who’s who in Customer Experience across industry to share the secret of their success and lessons learnt with you.’
This event offers; local and international keynotes, interactive panel discussions, 3 tracks on each day and actual case studies from across all industries.’
The event will encompass the entire customer journey.’
This event is aimed at all professionals handling any part of the customer journey.
We’re talking about everything from:’
What are the global trends in customer experience?’
Design thinking for exceptional CX delivery’
The customer centric revolution – How do you prepare?’
Where does marketing end and customer experience management take over?’
What are the drivers of B2B customer experience success and how do they fight for attention against the myriad other corporate priorities?’
How does one define the value of insights and how will they become the competitive advantage of the future?’
How AI can power customer experience: Insight within the African context 30+ Case Studies’
Plus much more”
