Are you passionate about Data?
Do you enjoy problem solving whilst providing exceptional customer service?
Are you committed to continuous data improvement?
If so, we are searching for a data-driven, customer-focused, problem-solver to join our client’s Software Data Support team as a SQL Data Analyst.
Due to the nature of our roles, candidates must be a UK resident residing within commutable distance to Birmingham. Please note that we cannot offer visa sponsorship for overseas candidates.
- Up to 32,000 per annum, dependent on experience
- Based in Birmingham ‘ Hybrid Flexibility Available
- 25 Days Holiday + Bank Holidays
- Excellent Working Culture & Career Progression
Key Responsibilities
- Handing customer queries and investigating the current state of data to identify possible solutions, in line with agreed SLAs/KPIs.
- Identifying and managing the appropriate priorities and required actions for escalation.
- Creating and testing SQL scripts to manipulate and analyse data on Microsoft SQL Servers.
- Accurately managing and completing data conversions and imports for customers within the initial project phase
- Providing customers with product usage advice and guidance.
- Gather, process and analyse large datasets from various sources to extract meaningful insights.
- Manage and maintain databases, ensuring data integrity and security.
- Perform data cleanses and preprocessing to ensure high-quality data for analysis.
- Develop and maintain reports and dashboards to visualise KPIs and trends.
- Apply statistical techniques to interpret data and provide actionable recommendations.
- Identify patterns and trends in data sets to inform business strategies.
- Develop and implement predictive models to forecast future trends and outcomes.
- Conducting Root Cause Analysis to prevent recurring data problems.
- Support the configuration in the setting up of new customers.
- Understanding and following internal processes to ensure ISO compliance.
Key Skills, Competencies & Attributes
- Strong proficiency in Microsoft SQL (MS SQL) Server, including the ability to create, understand and review complex SQL queries.
- Strong SQL Infrastructure/Administration skills.
- Previous experience in a customer-facing role, preferably within a commercial software support environment, having utilised ticket management systems.
- Able to work well under pressure, capable of adapting to and demonstrating resilience in relation to evolving business requirements.
- An ability to take ownership of your workload and use initiative when problem solving.
- Exceptional verbal and written communication skills.
- Knowledge of basic hardware infrastructure.
- Knowledge of data-driven regulatory requirements, including Data Privacy & GDPR.
- Experience with Team Foundation Server is desirable but not essential.
- Strong analytical mindset with high attention to detail.
- Are a UK resident with unrestricted right to work in the UK.
If you are a confident communicator, have a passion for troubleshooting and resolving technical data issues, then please apply today by submitting your CV to matt@wearemarmion.com. Alternatively, to discuss the opportunity further, please contact Matt Pallister on 07943710160 / 0113 332 0678.
