Lead Data Analyst, Operations
DW004
As a Lead Data Analyst, Operations, you’ll be at the heart of transforming our delivery operations. Your insights will directly impact operational efficiency, logistics, and supply chain management, helping us provide a faster, more cost-efficient, and customer-centric experience.
What You’ll Do:
- Drive Operational Efficiency: Your analytical expertise will be pivotal in evaluating and improving key operational metrics such as delivery times, warehouse capacity, order fulfillment, and logistics performance. By identifying inefficiencies and providing actionable insights, you’ll help streamline operations, reduce delays, lower costs, and improve overall customer satisfaction.
- Deep Dive into Warehouse Operations: You’ll work hand-in-hand with our operations team to optimize warehouse functions. This includes investigating key areas such as stock inbounding, storage optimization, and ensuring that all processes align with our larger business goals. Your insights will directly impact how we manage our inventory, reduce waste, and improve productivity in our warehouses.
- Data at the Core: You will build and maintain sophisticated data models that provide clarity and insights into complex operational challenges. By ensuring that data is not only accessible but also actionable, you’ll enable data-driven decision-making across the entire logistics and delivery network.
- Collaborate with Stakeholders: You won’t be working in a silo. You'll collaborate with a variety of teams, including regional managers, store general managers, delivery operations leads, and customer service teams. Your ability to translate data into strategic recommendations that are both clear and actionable will drive improvements in day-to-day operations.
- Tackle Real-World Challenges: This role is not just about analyzing data from behind a desk’it’s about rolling up your sleeves and solving real operational challenges. From overcoming last-mile delivery hurdles to tackling warehouse bottlenecks, you’ll provide practical, data-driven solutions that lead to tangible results and improvements across our operations.
What You Bring to the Table:
- 5+ years of experience in data analytics: You have a strong background in data analysis, particularly in environments with complex logistics operations such as e-commerce, retail, or distribution centers.
- Proven expertise in delivery and warehouse operations: You understand the intricacies of last-mile delivery, warehouse management, and logistics optimization, and have hands-on experience working with these systems.
- Expertise in SQL: You’re a pro at querying large datasets, developing automated reports, and extracting actionable insights from data. Knowledge of Python or R is a plus!
- Tools Mastery: You have experience with BI tools such as Looker, Tableau, or Power BI, and you’re familiar with dbt. Experience with DataBricks is an added advantage.
- Strong Communication Skills: You have the ability to clearly and compellingly present complex data insights to both technical and non-technical stakeholders, making your findings accessible to a wide audience.
- A problem-solving mindset: You don’t shy away from ambiguity or complexity. You thrive in dynamic, fast-paced environments and love tackling challenges that require clear, actionable solutions.
- Curiosity and drive: You’re passionate about improving processes, optimizing systems, and solving operational pain points. Your drive for continuous improvement will help make our operations faster, more efficient, and better for our customers.
If you’re an analytical thinker with a passion for solving operational challenges, please apply with your updated CV.
