As organizations look at customer satisfaction as a crucial element of competitive strategy, conversational artificial intelligence (AI) has assumed vital importance. Chatbots are the most visible adoption of AI. Research by Forrester on the impact of IBM Watson chatbots found that organizations saved $5.50 per contained conversation, resulting in an impressive 237% RoI. … [Read more...] about No Code Chatbots: Leverage Technology To Boost Customer Satisfaction
virtual assistant
Chatbot vs. Intelligent Virtual Assistant: 9 Ways to Tell the Difference
Most businesses today are trying to implement a conversational solution to help improve overall Customer Experience. And if you are a Customer Experience or Digital Transformation professional looking for one, you might be a little confused about the difference between chatbots' and virtual assistants', among a host of other terms used for such solutions. Intelligent Virtual … [Read more...] about Chatbot vs. Intelligent Virtual Assistant: 9 Ways to Tell the Difference
Key Takeaways from Google’s Meena Chatbot
This article has been penned by Swapan Rajdev, Co-Founder & CTO of Haptik Chatbots and virtual assistants have been in the news in a big way for the past few days. The reason? One word: Meena. In a research paper titled Towards an Open Domain Chatbot, Google presented Meena, a conversational agent that can chat about ¦anything . According to the Google researchers' who … [Read more...] about Key Takeaways from Google’s Meena Chatbot
