The ability of Conversational AI to effectively simulate human-like conversation has always fuelled a debate over whether AI-powered chatbots and virtual assistants can replace human agents entirely. There is a lot of excitement and discussion around the rapid development of AI technologies like Natural Language Processing (NLP), Deep Learning, and Machine Learning. But there … [Read more...] about How to Leverage the Power of Empathy with Virtual Assistants
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4 Ways Intelligent Virtual Assistants Can Help Your Brand
This is PART THREE of a series of articles on Intelligent Virtual Assistants. You can read PART ONE and PART TWO here. Leveraging the power of advanced Machine Learning (ML) and Natural Language Understanding (NLU), Intelligent Virtual Assistants are the latest iteration of Conversational AI technology “ with scope and complexity far beyond that of an ordinary chatbot. An … [Read more...] about 4 Ways Intelligent Virtual Assistants Can Help Your Brand
9 Best Chatbots in the Financial Services Industry
As user's expectations grow, AI is playing an increasingly important role in the financial services industry to keep with the expectations. Many financial companies are experimenting with chatbots both for offering new and better financial services to their customers and for general customer service. The chatbots in the finance industry add significant value to the user … [Read more...] about 9 Best Chatbots in the Financial Services Industry
Automate and Scale Service Desk Support
AI is probably the most important thing humanity has ever worked on. I think of it as something more profound than electricity or fire - Sundar Pichai With the growing size of organizations, internal IT service requests are growing exponentially. IT Service Management (ITSM) teams are still struggling to keep up with the SLA, manage efficient resource allocation and scale up … [Read more...] about Automate and Scale Service Desk Support
4 Customer Experience Trends for E-commerce Industries in 2021
The US Bureau of Labor Statistics survey estimates that online shopping during COVID-19 accounts for $158 billion in sales that would otherwise have taken place in physical retail stores. According to Salesforce's State of the Connected Customer report: Customers turn up to 9 channels on average while exploring product options and making purchases 76% of customers prefer … [Read more...] about 4 Customer Experience Trends for E-commerce Industries in 2021
