In any busy contact centre, there's one constant: people talking. Dozens, hundreds, sometimes thousands of calls happen every day-each one packed with details about what customers need, how they feel, and what's working (or not) in your business. But here's the problem: most of that information gets lost the second the call ends. Sure, the calls are recorded, but how often … [Read more...] about How Voice Data Is Powering Smarter Conversations in Contact Centres
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The Role of Data Deduplication in Cloud Storage Optimization
Cloud storage has revolutionized how we manage and store data. From businesses handling terabytes of critical information to individuals saving personal files, cloud storage is a go-to solution. However, as the volume of stored data grows exponentially, efficiency and cost management become significant challenges. This is where data deduplication steps in. By identifying and … [Read more...] about The Role of Data Deduplication in Cloud Storage Optimization
The Problem of Bias in Artificial Intelligence
At present, the best AI tools we have at our disposal are considered weak and narrow - they can only accomplish specific tasks using a specific data set for them by their programmers. As a result, artificial intelligence is exceedingly susceptible to various forms of bias that can negatively impact its accuracy and performance. Bias is a serious issue for anyone interested in … [Read more...] about The Problem of Bias in Artificial Intelligence
Taking Low-Code to the Next Level
A significant amount of both media attention and venture capital money has recently been given to low-code and no-code tools that focus on the areas of analytics, data science, and artificial intelligence. This blog will review the value propositions of low-code tools, discuss why the low-code trend really isn't new, and will then discuss how some companies are taking the … [Read more...] about Taking Low-Code to the Next Level
What are the Common Technologies and Tools Used for Data Analytics?
With the introduction of many technologies, data has evolved into a constituent that functions as the primary component of almost all processes now in use. Recognizing that the information gathered may be used for a variety of purposes, it is critical to maintaining that only the most relevant information is retained. For this, opting for big analytics solutions would be an … [Read more...] about What are the Common Technologies and Tools Used for Data Analytics?
