After our successful Design Thinking 2017 event, we are pleased to announce the launch of Service Design Summit that will delve into service design principles and best practices, from design initiatives to organizational strategy and transformation, while keeping the customer in the middle of everything. Both design thinking and service design are in high demand in today's … [Read more...] about Service Design Summit
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Harnessing The Internet of Things to Transport People Vertically
In the next three decades, over 3 billion people will move into the world's cities. In order to cater for all these people to have a pleasant life in these cities, we will need to turn to the Internet of Things to make the cities smart. The Internet of Things can be applied in every aspect of smart cities, including elevators. Thyssenkrup Elevators, the company that provides … [Read more...] about Harnessing The Internet of Things to Transport People Vertically
Southwest Airlines Uses Big Data To Deliver Excellent Customer Service
Southwest Airlines, the low-cost carrier from Dallas, is one of the most admired companies in the world. The airline company was established in 1971. They employ more than 45.000 employees and carry every year over 100 million passengers to 97 destinations with 696 Boeing jets. They are globally recognized for their excellent Customer Service. They have gained a lot of benefits … [Read more...] about Southwest Airlines Uses Big Data To Deliver Excellent Customer Service
Cooking with Big Data
When you think of Big Data, the types of companies using it are probably technology based, perhaps in the finance sector, marketing, websites, and anyone else that needs to process their structured, semi structured, or unstructured data for insights. But what about offline businesses? They probably have a website, but their business transactions are typically done face to … [Read more...] about Cooking with Big Data
Hertz Puts Big Data In The Driver’s Seat
How do you keep track of 10.000s of customer touch points a day, divided over 8.300 locations in 146 countries? Hertz used to do this by manually registering customer satisfaction via paper surveys that would take weeks to analyse. Whenever action was needed, it usually was too late and a customer was lost. Using Big Data they managed to turn all customer touch points into … [Read more...] about Hertz Puts Big Data In The Driver’s Seat
