Our Story America's Customer Festival started out as a loyalty-focused event back in 2011 in Las Vegas, NV. Since then, we have evolved along with the industry to cover the entire customer journey - with a special focus on loyalty strategies, CRM solutions, data analytics tools, payment technologies, engagement, and experience. The American market has always set the … [Read more...] about America’s Customer Festival 2015
omni-channel
Three Steps You May be Overlooking on the Road to Omni-Channel Retailing
If you are a retailer, then you are well aware that consumers interact with your company through any number of channels, such as email, customer service departments, call centers, social media, in-store visits, and on-line shopping. As your customers place orders on your website, call your customer service department, or use their loyalty card in your brick-and-mortar location, … [Read more...] about Three Steps You May be Overlooking on the Road to Omni-Channel Retailing
