AI-driven automation has been a consistent goal for enterprises across verticals over the past several years; and recent events, particularly the COVID-19 pandemic, are only likely to make it a higher priority. The insurance sector is no exception to this trend. A 2017 study by McKinsey suggests that AI automation could reduce the cost of a claims journey by as much as … [Read more...] about Why Chatbot for Insurance Agents are Imperative in This Day and Age
insurance
5 Use Cases of Insurance Chatbots
Insurance is a serious and complex subject. When it comes to securing their lives, their health, and their finances from any possible eventuality, customers understandably want to leave no stone unturned. During the process of buying insurance, they require access to detailed information while evaluating multiple options, in order to make an informed decision. And they will … [Read more...] about 5 Use Cases of Insurance Chatbots
How Conversational AI Enhances the Insurance Customers Journey
The tremendous benefits of Conversational AI implementation in the insurance sector are already becoming evident. Using AI-powered Intelligent Virtual Assistants (IVA), leading insurance brands have been able to overhaul their customer care by automating the end-to-end resolution of over 80% of inbound queries, while significantly cutting down on operational costs in the … [Read more...] about How Conversational AI Enhances the Insurance Customers Journey
Commercial Lines Innovation USA 2021
The world of commerce is changing at an unprecedented rate, and commercial insurers are struggling to keep up. Today's products are solving yesterday's problems, and clients are no longer willing to accept opaque, inflexible and inefficient cover. Commercial insurers who fail to confront these issues risk losing market share to innovative managing general agents (MGAs) and … [Read more...] about Commercial Lines Innovation USA 2021
Underwriting Innovation Europe 2021
Driving efficiency, reducing costs and meeting customer expectations through automation, analytics and data are top-of-mind for today's underwriters. It goes beyond technology: underwriters need to adapt to the evolving distribution landscape and a world of emerging, intangible risks. Find out how to achieve this at Underwriting Innovation Europe Virtual(June 28 30). With … [Read more...] about Underwriting Innovation Europe 2021
