Conversational AI has already started to disrupt the insurance sector. AI-powered insurance chatbots and virtual assistants have made the customer care experience a lot more seamless “ instantly resolving routine queries end-to-end, automating the claims filing process, and more. They also serve as a powerful tool for lead generation “ engaging prospective customers and … [Read more...] about Conversational AI in Insurance
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Why Conversational AI is the Perfect Lead Generation Tool for Insurance Brands
According to Accenture, as many as 79% of insurance executives believe that AI will transform the way their companies communicate with customers. The insurance sector, like many other verticals, has certainly benefited tremendously from AI automation. Conversational AI, in the form of chatbots or virtual assistants, serves as the perfect automated insurance agent “ educating … [Read more...] about Why Conversational AI is the Perfect Lead Generation Tool for Insurance Brands
Why Chatbot for Insurance Agents are Imperative in This Day and Age
AI-driven automation has been a consistent goal for enterprises across verticals over the past several years; and recent events, particularly the COVID-19 pandemic, are only likely to make it a higher priority. The insurance sector is no exception to this trend. A 2017 study by McKinsey suggests that AI automation could reduce the cost of a claims journey by as much as … [Read more...] about Why Chatbot for Insurance Agents are Imperative in This Day and Age
5 Use Cases of Insurance Chatbots
Insurance is a serious and complex subject. When it comes to securing their lives, their health, and their finances from any possible eventuality, customers understandably want to leave no stone unturned. During the process of buying insurance, they require access to detailed information while evaluating multiple options, in order to make an informed decision. And they will … [Read more...] about 5 Use Cases of Insurance Chatbots
How Conversational AI Enhances the Insurance Customers Journey
The tremendous benefits of Conversational AI implementation in the insurance sector are already becoming evident. Using AI-powered Intelligent Virtual Assistants (IVA), leading insurance brands have been able to overhaul their customer care by automating the end-to-end resolution of over 80% of inbound queries, while significantly cutting down on operational costs in the … [Read more...] about How Conversational AI Enhances the Insurance Customers Journey
