The hospitality industry is all about delivering the best guest experience. Whether this is in the local restaurant around the corner, the five-star beach resort that you visit during your holiday or the conference venue where you attend an event. Superior guest experience is what differentiates the winners from the losers within this great industry. I have always had a passion … [Read more...] about Are You Ready for a Smart Hospitality Industry?
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Why Hotels Should Apply Big Data Analytics To Provide a Unique Guest Experience
For luxury hotels, it is all about exceeding the expectations of their guests. The single most important aspect for hoteliers is to provide a great experience and ensure that their guests are satisfied. During their guests customer journey massive amounts of data are generated and hoteliers can now improve their high-quality service even more with a well-thought Digital … [Read more...] about Why Hotels Should Apply Big Data Analytics To Provide a Unique Guest Experience
