E-commerce companies have been at the forefront of leveraging the power of Conversational AI. Of the many functions virtual assistants help to automate, one of the major use cases is Sales. The advancements in Natural Language Processing (NLP) and Natural Language Understanding (NLU) have spearheaded the development of Virtual Assistants for Sales Automation. In the current … [Read more...] about 3 Ways Conversational AI Can Drive E-Commerce Sales
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8 Reasons Why Your Brand Needs a Shopping Assistant Chatbot
Implementation of chatbots is considered to be the epic and quintessential customer engagement strategy in the e-commerce sector at present. According to some recent surveys, around 2.4 billion customers have chosen chatbots over human interactions as they are capable of answering 80% of standard questions effectively and accurately. Juniper Research claims that the use of … [Read more...] about 8 Reasons Why Your Brand Needs a Shopping Assistant Chatbot
The Biggest Trend in eCommerce: WhatsApp Chatbots
Despite the ups and downs faced by the global market last year, the e-commerce business is growing bigger every day. According to recent research by Statista, it is observed that worldwide e-commerce sales amounted to $3.53 trillion in 2019, and the revenues are projected to grow to $6.54 trillion in 2022. The numbers clearly reflect the potential of the e-commerce industries … [Read more...] about The Biggest Trend in eCommerce: WhatsApp Chatbots
Why You Should Incorporate AI In Your Shopify Store?
Artificial Intelligence (AI) is hands down the biggest revolution of the 21st century. Its adoption rates have grown to such an extent that in the next couple of years, the AI industry will be valued at over $118bn. With companies reporting up to a 40% increase in their productivity thanks to AI and investments in AI showing 6x growth, we are all witnessing one of the finest … [Read more...] about Why You Should Incorporate AI In Your Shopify Store?
4 Customer Experience Trends for E-commerce Industries in 2021
The US Bureau of Labor Statistics survey estimates that online shopping during COVID-19 accounts for $158 billion in sales that would otherwise have taken place in physical retail stores. According to Salesforce's State of the Connected Customer report: Customers turn up to 9 channels on average while exploring product options and making purchases 76% of customers prefer … [Read more...] about 4 Customer Experience Trends for E-commerce Industries in 2021
