Running a business is all about winning customer experiences, which is best done by being available to them anytime they want to connect. In the era of instant gratification, customers want immediate response to their queries and resolution for their issues. You cannot expect them to wait for getting an answer to an email or queue up with a ticketing solution. They want … [Read more...] about How Artificial Intelligence Is Poised To Transform Contact Center Customer Experience
Data analytics
How Cloud Communication Proves Itself a Reliable Communication Technology?
Every business wants to get customers' attention, loyalty, and trust in their services because all these factors bring growth and help to reach on heights. But to ensure these factors in your business, you need to have a good communication solution as communication plays a vital role in creating a loyal customer base. We all have seen a rapid change in communication solutions … [Read more...] about How Cloud Communication Proves Itself a Reliable Communication Technology?
Technology Driven Insurance Data Analytics
The nature of the Insurance industry being data-centric, insurers abide by the policy of keeping data as a treasure for their respective growth. This data can only be turned into a gold mine of Insurance Data Analytics by in-depth analysis of other engagement areas of the customer and the insurer depending upon the kind of insurance one prefers. For example, when a car … [Read more...] about Technology Driven Insurance Data Analytics
What Essential Skills and Areas of Knowledge Should a Data Science Specialist Have?
Data science is a vast field that combines several related disciplines. These are programming, mathematics & statistics, business analytics, and machine learning. Specialists in the field of data science are data analysts, who work with large amounts of data by extracting useful information for decision making in business. The result provides answers to many questions: for … [Read more...] about What Essential Skills and Areas of Knowledge Should a Data Science Specialist Have?
Chief Data & Analytics Officer Perth
The inaugural Chief Data & Analytics Officer Perth event is landing on 16-17 June, 2020 at the Pan Pacific Hotel. After over 5 years of CDAO events on the East Coast that have supported what was a very new role in the c-suite, we are delighted to be partnering with Corinium in delivering this successful event series to Western Australia. With an unprecedented speaker … [Read more...] about Chief Data & Analytics Officer Perth
