Celebrating its 10th year, Customer Experience Week will be bigger and better than ever with 150+ senior CX leaders, 70+ organisations, 50+ speakers, thrilling masterclasses, site tour immersions, awards ceremony and more.
CX Week, held 23-26 May 2017 in Cockle Bay Wharf Sydney, Australia, will bring together Chief Customer Officers and Heads of CX, Analytics, Insights, Service, Marketing, Digital and Loyalty to Transform CX with Insights, Culture, Metrics and Digital.
Hear from 50+ international and national expert speakers about the latest CX strategies and trends, including:
- Neil Hoyne, Head of Customer Analytics, Google USA
- Don Peppers, #1 CX Visionary in the World, Top 100 Business Intellectuals, Top 50 Business Brains, International Best- Selling Author, Peppers & Rogers Group USA
- Annette Franz, Vice President, Marketing & Client Experience, Compellon & Chief Executive, Customer Experience Professionals Association & Author, CX Journey Blog USA
- Lisa Pogonoski, Chief Customer Officer, BT Financial Group
- Stuart Freer, General Manager, Digital IT, Big Data and Experience, Coles
- Julie Fedele, General Manager, Customer Experience Strategy & Design- Retail Innovation Lab, Bupa
- Agnieszka Hatton, Head of Customer Experience, Vodafone
- Naylsa Edwards, Director Brand, Card Experience & Partnerships, American Express Australia
- Cindy Cash, Head of Customer Experience Improvement, Australia Post
- Michelle Tea, Director of Digital Strategy, Microsoft
- Jody Grima, Executive Director Service Delivery, Service NSW
- Maree Mamo, General Manager- Customer Capability and Insights, AGL Energy
- Janelle Merckx, Head of Service Quality- Product, Westpac
- Haimee Code, Head of Customer Success, LinkedIn
Why You Must Attend CX Week:
- Inspiring Leadership
With four international renowned speakers and one Big Ideas Speaker plus over 75% new speakers from CX Leaders across the APAC region and beyond this truly is the place to find out what’s cutting-edge within the CX space. - Network like Crazy
With over 250 attendees from local and multi-national blue chip companies our drinks receptions, awards night, focused discussion groups and caf’ zones in the networking hall are the perfect place for you to connect with colleagues old and new. - 100% Tailored Advice
There are 10 focused breakout discussions, multiple small group or one-to-one sessions plus the consultation zones sprinkled throughout the Summit meaning that you can get expert advice on the exact problems you face as part of your conference package. - Celebrate CX Success
There’s a lot to be proud of and the Customer Experience Excellence Awards is your chance to celebrate yours and your team achievements, which translated into benefits across the business! - Grow Your Business
CX Week showcases some the most cutting edge technology and service providers in the CX community. With live demonstrations and interactive exhibits it is THE place to view and select investments. - Benchmark Results
Online benchmarking sessions, live polling, crowd-sourced Q&A, interactive discussion groups, closed door fire side chats and QR Code facilitated networking all focused on giving our customer a voice at the event.
Featuring 100% new themes:
- CX Metrics: Beyond the NPS of Measuring your CX Success
- Implementing Employee Engagement Strategies
- Customer Insights & Analytics: Emotional Touchpoints & the New Journey Mapping
- Embracing the Evolving Digital Revolution
- Driving Change & CX Transformation: People & Culture
- Innovation Across all Fronts: Brand, Marketing, CX Functions
Don’t miss your chance to be a part of the leading CX event in Australia and New Zealand!
Book your ticket now with code
DATAFLOQ10
to claim your exclusive 10% discount for Datafloq members only!
