Insurance has changed. Agile start-ups and innovative insurers have demonstrated that customers are responding to products and services that match their lifestyles and inspire engagement. The imperative is on insurers to act now. Connected Insurance Europe 2019 is the only forum uniting the core pillars of insurance management to explore how technologies such as IoT, AI and … [Read more...] about Connected Insurance Europe 2019
customer experience
Customer 360 Africa 2019
Customer 360 Africa 2019 is the only all inclusive event focused on the entire CX Journey Customer Experience is the new battlefield for differentiation Organisations recognise that CX is the new battleground for differentiation. However in this very complex world with more data, more channels and a more complicated customer journey, this seems like an impossible feat. The … [Read more...] about Customer 360 Africa 2019
The Customer Service Summit West
Does your support strategy meet evolving customer expectations? At the Customer Service Summit West 2019, our mission is to give leaders the tools and strategies to drive customer service to the center of the business and exceed customer expectations. That's why we've gathered together those leading customer support, experience and social customer care from the world's most … [Read more...] about The Customer Service Summit West
5 Ways to Embrace Data to Engage Customers
By nature, we are a consumer-driven society. We are fast-paced, with fast apps, and ultimately we make fast friends. The question is, though, how do we transition those friendships into relationships that stick? How do we bridge the gap from a prospective buyer, consumer, and user “ to a customer that keeps coming back, when there is plenty of other fish in the sea, so to … [Read more...] about 5 Ways to Embrace Data to Engage Customers
How the Hospitality Industry Uses Performance-enhancing Artificial Intelligence and Data Science
Gone are the days when having a personal computer or a smartphone connected to the Internet conferred bragging rights. Digital technology is getting more and more accessible, influencing how people work, relax, and plan their vacations. People's expectations for a hotel experience have grown, and hoteliers had better keep pace with innovation. Let's imagine you have to choose … [Read more...] about How the Hospitality Industry Uses Performance-enhancing Artificial Intelligence and Data Science