Most discussions around AI, Big Data, and IoT revolve around the benefits they can offer to businesses. Running a more data-driven company is certainly a noble goal, and it is one of the smartest ways for businesses to stay competitive in today's business world. We know that using this technology can provide business leaders with the exact data they need for smarter and more … [Read more...] about How to Effectively Connect AI Tech to Your Customer’s Online Experiences
customer experience
TechNOVA: Connected Customer
In the midst of the customer-centric revolution, industries are being fundamentally disrupted. At Connected Customer 2019, we've ripped up the rule book on what customer conferences should be. When Amazon revolutionised e-commerce, they were thinking about the next thirty years of business, not tomorrow's problems so why should you? We've built an agenda with these same … [Read more...] about TechNOVA: Connected Customer
Customer Intelligence Banking Summit
This is one of its kind event where we will be discussing How banks to truly understand their customers by leveraging customer insight into something actionable while complying with increasing regulatory scrutiny and striving to meet ever-rising customer expectations. 15+ leading industry speakers and experts who are behind this new momentum will jointly present it. It gathers … [Read more...] about Customer Intelligence Banking Summit
The Employment Of Big Data In The Modern SEO Process
Data collection isn't a new practice. It has been done for a while now. But thanks to big technological advancements, major improvement of AI, different online shopping behaviors, social media profiles, and so on, the volume of gathered data has significantly increased and its influence has grown huge. Basically, big data affects how the world works. As a form of gathering and … [Read more...] about The Employment Of Big Data In The Modern SEO Process
Much-maligned AI Technology can Actually Increase CSat Scores
When technologists talk about artificial intelligence and customer experience in the same sentence, they're usually talking about bots. More specifically, pundits generally focus on how the mass deployment of support bots has seriously reduced CSat scores in nearly every major industry. Bots, however, employ a very simplistic and inexpensive form of AI programming that's far … [Read more...] about Much-maligned AI Technology can Actually Increase CSat Scores