The leading event for Contact Center professionals to enhance Customer Engagement is set to make a return to the Las Vegas Convention Center on April 24th and 25th. The upcoming edition is poised to be the most extensive and inclusive event yet, offering a wealth of valuable insights and opportunities for attendees. Call and Contact Center Expo takes pride in serving as a … [Read more...] about Call and Contact Center Expo
customer experience
How to Supercharge Your Customer Journey Analytics for Optimized Retention
As digital transformation paves the way for a more competitive marketplace for brands, customer experience has become an essential factor for every ambitious business to nurture. To optimize the customer experience, brands must develop the best possible methods to collect, analyze, and act on the insights that customers produce. According to Accenture data, 91% of consumers … [Read more...] about How to Supercharge Your Customer Journey Analytics for Optimized Retention
7th Middle East Enterprise AI & Analytics Summit
In line with the National Strategy for Data and Artificial Intelligence in the Kingdom of Saudi Arabia, the country commits to transforming the business landscape by integrating cutting-edge technologies for economic diversification. It is imperative for enterprises to identify use cases & practically adopt AI & data analytics within business operations to improve … [Read more...] about 7th Middle East Enterprise AI & Analytics Summit
Chief Customer Officers (CCO) & Enterprise Leaders Summit 2024
Connecting the Dots: Building a Digital-First, Customer-First Enterprise' Amid economic uncertainties, the ever-evolving technology landscape is fundamentally altering customer behaviour. This brings an inherent complexity in how technology is integrated within enterprises, making it business-critical for close collaboration amongst cross-functional teams.' ' At the enterprise … [Read more...] about Chief Customer Officers (CCO) & Enterprise Leaders Summit 2024
Customer Experience (CX) Asia Week 2023
CX Network (Asia), presents the highly anticipated 11th edition of Asia's #1 Customer Experience (CX) Leaders' Conference, CX Asia Week 2023, set to take place from November 20th to 23rd, at Grand Copthorne Waterfront, Singapore.' ' With inflationary pressures and market uncertainties forcing businesses to focus on cost-cutting measures, it is now critical for organisations to … [Read more...] about Customer Experience (CX) Asia Week 2023
