But, DO deploy THIS chatbot! One of the most touted applications of generative AI and LLM models is the chatbot. From when ChatGPT first hit the scene, organizations of all types have been keen on making use of chatbots to better service customers. While LLM models and applications are quickly and continuously improving, there are still some significant risks that come with the … [Read more...] about Do NOT Deploy THAT Chatbot!
customer experience
Conversational AI & Customer Experience Summit
Conversational AI & Customer Experience Summit Asia 2025' ' Discover the transformative potential of Conversational AI and customer-centric strategies at our exclusive event. Tailored for learning, networking, and engaging with industry experts, this summit connects you with top professionals and facilitates invaluable knowledge exchange, helping you stay ahead in the … [Read more...] about Conversational AI & Customer Experience Summit
How to Optimize Conversions With Customer Journey Analytics
Having a great website, a strong social media presence, and a solid marketing strategy sometimes fail to get expected conversions. It happens because marketing managers ignore how customers or users interact with their website. Even if they do, they look at single touchpoints instead of the bigger picture. This means hundreds if not thousands of dollars wasted on ad spending, … [Read more...] about How to Optimize Conversions With Customer Journey Analytics
8th Middle East Enterprise AI & Analytics Summit
Aligned with Qatar's Vision 2030, the country is committed to transforming its business landscape by integrating advanced technologies for economic diversification, pledging 9 billion QAR in incentives for AI, technology, and innovation programs. Enterprises must identify use cases and adopt AI and data analytics to enhance customer experience, boost productivity, generate … [Read more...] about 8th Middle East Enterprise AI & Analytics Summit
How can e-commerce Stores Ensure Better Customer Experience (CX) and Data Management?
E-commerce business isn't only about the transaction of money but more about the transaction of customer relationships. The better the relationship, the stronger the brand community. Subsequently, it directly ensures a scaling business in an otherwise intricately competitive landscape. In the past decade, businesses have utilized digital resources to the best of their capacity. … [Read more...] about How can e-commerce Stores Ensure Better Customer Experience (CX) and Data Management?
