9 out of 10 consumers demand an immediate response from companies. To keep up with such demands, organizations worldwide are turning to chatbots and conversational AI. The very famous Alexa is the simplest example of a virtual chatbot. They are linear and do not carry the context of conversation from one another. This means that they cannot have full-fledged conversations like … [Read more...] about Your 2021 Ultimate Guide to Conversational AI with Best Practices
Conversational AI
Chatbots and Live Chats! Who Wins? What Should You Expect?
Chatbots and live chats are the two most effective methods to scale up the quality of customer service operations. Despite having the same intentions, chatbots and live chats offer different user experiences. This article discusses the top parameters you need to consider before deciding which is the best. Responding to customer queries in the nick of time is the best way to … [Read more...] about Chatbots and Live Chats! Who Wins? What Should You Expect?
How to Leverage the Power of Empathy with Virtual Assistants
The ability of Conversational AI to effectively simulate human-like conversation has always fuelled a debate over whether AI-powered chatbots and virtual assistants can replace human agents entirely. There is a lot of excitement and discussion around the rapid development of AI technologies like Natural Language Processing (NLP), Deep Learning, and Machine Learning. But there … [Read more...] about How to Leverage the Power of Empathy with Virtual Assistants
How to Choose the Best Use-Case For Your Chatbot
When Artificial Intelligence (AI) became viable for enterprises, it was only a matter of time before businesses turned to AI-powered IVAs and Chatbots as smarter conversational solutions to meet the ever-growing customer expectation. Earlier, customers struggled to interact efficiently with brands. There were few pain points like long wait times, inefficient customer service, … [Read more...] about How to Choose the Best Use-Case For Your Chatbot
4 Ways Conversational AI Can Help Your University
Every year, nearly 20 million students enroll in universities across the United States. Given how important the choice of a college can be for a person's academic and professional career, students understandably have a lot of questions about majors, eligibility, tuition, campus life, faculty, and more, while going through the process of selecting a university. And as … [Read more...] about 4 Ways Conversational AI Can Help Your University
