Chatbots have made strides in engaging users in basic transactional exchanges about customer service issues, product orders, appointments, and the like. But when it comes to open-ended dialogue covering nearly any topic imaginable, even the most advanced AI still falls short of human cognition.Breakthroughs around large language models - AI trained on ever-vaster datasets … [Read more...] about Next Frontier in Conversational AI: Large Language Models
Conversational AI
How Conversational AI Can Help Startups Better Understand Their Customers
From smartphones to website architecture, conversational artificial intelligence is all the rage. A subsection of AI, it understands what you say and can hold an intuitive conversation. Modern consumers want quick answers and fast resolution - often an insurmountable task for the customer support staff. This is where conversational AI comes into play. The technology combines … [Read more...] about How Conversational AI Can Help Startups Better Understand Their Customers
5th World Chatbots & Voice Summit
Join Luxatia International and global executives as we return for our 5th World Chatbots & Voice Summit in Berlin, Germany on May 11th and 12th. This edition will delve into effective chatbot optimization strategies, the latest developments in voice technologies, conversation flow, speech recognition, natural language processing, training models, voice biometrics, context … [Read more...] about 5th World Chatbots & Voice Summit
How to Use AI Technology for Better Customer Experience
In a hypercompetitive market, organizations are increasingly turning to technology to engage and retain their customers. The utilization of AI technology for enhanced customer experience is no more a far-fetched imagination but a very present reality.Businesses are already using AI and machine learning for lead generation, customer acquisition, and the delivery of better … [Read more...] about How to Use AI Technology for Better Customer Experience
How to Elevate Your Customer Interactions Using Conversational AI
The customer experience is the lynchpin for the success of any digital offering. In the era of competitiveness, businesses are vying with each other to get a bigger pie of customers and revenues. However, given the heightened customer expectations for quality software products and services, brands are under pressure to perform. They need to create personalized customer … [Read more...] about How to Elevate Your Customer Interactions Using Conversational AI
