The leading event for Contact Center professionals to enhance Customer Engagement is set to make a return to the Las Vegas Convention Center on April 24th and 25th. The upcoming edition is poised to be the most extensive and inclusive event yet, offering a wealth of valuable insights and opportunities for attendees. Call and Contact Center Expo takes pride in serving as a … [Read more...] about Call and Contact Center Expo
Conversational AI
Next Frontier in Conversational AI: Large Language Models
Chatbots have made strides in engaging users in basic transactional exchanges about customer service issues, product orders, appointments, and the like. But when it comes to open-ended dialogue covering nearly any topic imaginable, even the most advanced AI still falls short of human cognition.Breakthroughs around large language models - AI trained on ever-vaster datasets … [Read more...] about Next Frontier in Conversational AI: Large Language Models
How Conversational AI Can Help Startups Better Understand Their Customers
From smartphones to website architecture, conversational artificial intelligence is all the rage. A subsection of AI, it understands what you say and can hold an intuitive conversation. Modern consumers want quick answers and fast resolution - often an insurmountable task for the customer support staff. This is where conversational AI comes into play. The technology combines … [Read more...] about How Conversational AI Can Help Startups Better Understand Their Customers
5th World Chatbots & Voice Summit
Join Luxatia International and global executives as we return for our 5th World Chatbots & Voice Summit in Berlin, Germany on May 11th and 12th. This edition will delve into effective chatbot optimization strategies, the latest developments in voice technologies, conversation flow, speech recognition, natural language processing, training models, voice biometrics, context … [Read more...] about 5th World Chatbots & Voice Summit
How to Use AI Technology for Better Customer Experience
In a hypercompetitive market, organizations are increasingly turning to technology to engage and retain their customers. The utilization of AI technology for enhanced customer experience is no more a far-fetched imagination but a very present reality.Businesses are already using AI and machine learning for lead generation, customer acquisition, and the delivery of better … [Read more...] about How to Use AI Technology for Better Customer Experience
