Like every other domain, banking is increasingly looking at digital transformation as the foundation for resilient and profitable future operations. According to Gartner, the adoption of digital technologies is the most significant trend in the banking industry. Successful digital transformation stands on four pillars; customer experience (CX), technology, workforce reskilling, … [Read more...] about Banking Chatbots: How Does Omnichannel Digital Banking Enhance CX
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AI Chatbot Conversational Marketing: How to Use It to Boost Your Sales
Are you struggling to reach your sales targets due to stiff competition and volatile consumer trends? Perhaps, it's time to embrace AI chatbot conversational marketing. Conversational marketing helps businesses provide their customers with a personalized shopping experience that was earlier possible only via in-person shopping. Better customer experience eventually translates … [Read more...] about AI Chatbot Conversational Marketing: How to Use It to Boost Your Sales
Chatbot Vs. Intelligent Virtual Assistant
Implementing a Conversational AI solution is integral for businesses that want to improve their Customer Experience. With the right strategy, you can engage with customers in human-like conversations while being cost-effective. However, with a plethora of solutions available, most CX and Digital Transformation professionals get confused between chatbots' and intelligent virtual … [Read more...] about Chatbot Vs. Intelligent Virtual Assistant
Harness the Power of Artificial Intelligence in Insurance to Gain a Competitive Edge
Artificial Intelligence (AI) in insurance, along with its subsidiaries, in the form of Machine Learning, Deep Learning, etc., has been revolutionizing the industry for quite some time now. It is, therefore, unsurprising that this seemingly niche market enjoys a potential annual valuation of a solid $1.1T. All the transformation and innovation carried out so far are laying the … [Read more...] about Harness the Power of Artificial Intelligence in Insurance to Gain a Competitive Edge
How Is InsureTech Helping CIOs Fulfill Changing Expectations?
The digital transformation across the industries changes the traditional roles and responsibilities of CIOs, and InsureTech is no exception. Traditionally, the CIO role focused on the Information Technology (IT) strategy, initiatives, and implementation. Most of these responsibilities were inward-looking, in the sense that they looked at optimizing organizational efficiencies … [Read more...] about How Is InsureTech Helping CIOs Fulfill Changing Expectations?
