Chatbots and live chats are the two most effective methods to scale up the quality of customer service operations. Despite having the same intentions, chatbots and live chats offer different user experiences. This article discusses the top parameters you need to consider before deciding which is the best. Responding to customer queries in the nick of time is the best way to … [Read more...] about Chatbots and Live Chats! Who Wins? What Should You Expect?
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The Need for an AI Chatbot in Customer Self-Service
In today's digital reality, customers expect resolution in no time. They prefer to go with the easiest mode of communication whenever they need help. No matter how common or complex their query is, they just need to get the job done - without having time to wait over prolonged chat conversations. Gone are the days when emails and calls were the topmost customer preferences for … [Read more...] about The Need for an AI Chatbot in Customer Self-Service
How to Leverage the Power of Empathy with Virtual Assistants
The ability of Conversational AI to effectively simulate human-like conversation has always fuelled a debate over whether AI-powered chatbots and virtual assistants can replace human agents entirely. There is a lot of excitement and discussion around the rapid development of AI technologies like Natural Language Processing (NLP), Deep Learning, and Machine Learning. But there … [Read more...] about How to Leverage the Power of Empathy with Virtual Assistants
CX Transformation with AI Chatbots is not a “One-Size-Fit All”‘Approach
Businesses now realize the need for a customer-centric approach to transforming their customer experience (CX). According to the Zendesk Customer Experience Trends Report 2021, 75 percent of company leaders agreed that the global pandemic accelerated the acquisition of new technologies to get customer-centricity right. But, there are challenges too. Some of the businesses … [Read more...] about CX Transformation with AI Chatbots is not a “One-Size-Fit All”‘Approach
How to Choose the Best Use-Case For Your Chatbot
When Artificial Intelligence (AI) became viable for enterprises, it was only a matter of time before businesses turned to AI-powered IVAs and Chatbots as smarter conversational solutions to meet the ever-growing customer expectation. Earlier, customers struggled to interact efficiently with brands. There were few pain points like long wait times, inefficient customer service, … [Read more...] about How to Choose the Best Use-Case For Your Chatbot
