What is the most challenging aspect of marketing? Its conversions, correct? Identifying your potential customer, predicting their interest, engaging, and nurturing them for an ultimate buyout is not that easy. This is where Artificial Intelligence can help you analyze the customer pool, identify and segregate leads. Further, you can even nurture them using AI-based algorithms, … [Read more...] about How to Leverage Chatbots for Lead Nurturing and Conversions?
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Top 9 Features You Need In Your Live Chat Software
In today's technologically advanced business landscape, companies can offer customers many services via various channels. However, with a customer satisfaction rate of above 85%, live chat channels are becoming the most compelling place to start. That's simply because live chat allows your business to engage with website visitors and customers in real-time. This helps you … [Read more...] about Top 9 Features You Need In Your Live Chat Software
Chatbots and Live Chats! Who Wins? What Should You Expect?
Chatbots and live chats are the two most effective methods to scale up the quality of customer service operations. Despite having the same intentions, chatbots and live chats offer different user experiences. This article discusses the top parameters you need to consider before deciding which is the best. Responding to customer queries in the nick of time is the best way to … [Read more...] about Chatbots and Live Chats! Who Wins? What Should You Expect?
The Need for an AI Chatbot in Customer Self-Service
In today's digital reality, customers expect resolution in no time. They prefer to go with the easiest mode of communication whenever they need help. No matter how common or complex their query is, they just need to get the job done - without having time to wait over prolonged chat conversations. Gone are the days when emails and calls were the topmost customer preferences for … [Read more...] about The Need for an AI Chatbot in Customer Self-Service
How to Leverage the Power of Empathy with Virtual Assistants
The ability of Conversational AI to effectively simulate human-like conversation has always fuelled a debate over whether AI-powered chatbots and virtual assistants can replace human agents entirely. There is a lot of excitement and discussion around the rapid development of AI technologies like Natural Language Processing (NLP), Deep Learning, and Machine Learning. But there … [Read more...] about How to Leverage the Power of Empathy with Virtual Assistants
