Recently, it came to my attention that there are still human beings behind my favourite e-commerce sites. Imagine my surprise. It stands to reason that AI could handle every aspect of e-commerce. When will it? That depends on how quickly AI advances, and it depends on one other very important factor: Will AI be able to do emotionally rich customer service jobs? Human customer … [Read more...] about How eCommerce Could Train AI to Understand Emotion
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Why Google Duplex Did Not Pass The Turing Test
Recently, a lot of press was given to Google's Duplex Artificial Intelligence (AI) bot. Watch a video of the demonstration here. The Duplex bot calls businesses, such as a restaurant, on your behalf and makes a reservation. It does this by actually having a conversation with the human on the other end of the line. The voice is totally realistic, and in test cases, the humans … [Read more...] about Why Google Duplex Did Not Pass The Turing Test
How to Start with Conversational AI
Since a few years, chatbots are here, and they will not go away any time soon. Facebook popularised the chatbot with Facebook Messenger Bots, but the first chatbot was already developed in the 1960s. MIT professor Joseph Weizenbaum developed a chatbot called ELIZA. The chatbot was developed to demonstrate the superficiality of communication between humans and machines, and it … [Read more...] about How to Start with Conversational AI
How Big Data Is Refining Brand Messages
Big data is becoming even more important for businesses, in practically all areas of business development and management. By the end of 2017, 53 percent of companies were either using or intending to use big data for major decisions, with increased representation in telecom and financial services industries. But data isn't just about making more accurate financial projections … [Read more...] about How Big Data Is Refining Brand Messages
Smart Tech BFSI Exchange 2018
Explore Exhibitions and Conference is taking a step to address the roadblocks in the Fintech space of BFSI to showcase how these challenges could be overcome by implementing the right strategies. 3rd Annual Smart Tech BFSI Exchange will bring in the top industry experts from the Fintech segment of BFSI 'India, who will share their real time case studies, presentations, think … [Read more...] about Smart Tech BFSI Exchange 2018
