As organizations look at customer satisfaction as a crucial element of competitive strategy, conversational artificial intelligence (AI) has assumed vital importance. Chatbots are the most visible adoption of AI. Research by Forrester on the impact of IBM Watson chatbots found that organizations saved $5.50 per contained conversation, resulting in an impressive 237% RoI. … [Read more...] about No Code Chatbots: Leverage Technology To Boost Customer Satisfaction
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How to Automate Insurance Claims with Chatbots?
Like all other businesses, insurance companies are looking at digital transformation as a critical factor for survival and growth in times to come. Customer experience through personalization and automation is the outward manifestation of this transformation. Internally, automation is the key driver for efficiency. Adopting Artificial Intelligence (AI) makes the process easier … [Read more...] about How to Automate Insurance Claims with Chatbots?
How You Can Start Using AI to Improve Your Business in 2021
AI already impacts many of the interactions that businesses have with customers and each other, and its applications keep expanding every day. The analytics and forecasting applications alone have enabled companies to have a giant reputation by having market and customer data at their fingertips. As the world recovers from the after-effects of the pandemic, AI is likely to … [Read more...] about How You Can Start Using AI to Improve Your Business in 2021
Enhancing Your Virtual Assistant’s Emotional Intelligence
While implementing virtual assistant solutions, there is understandably a great deal of emphasis on the intelligence of the solution. After all, it is essential for the assistant to know what the customer wants, and what it needs to do to fulfill that requirement. However, to unlock the true potential of Conversational AI to deliver exceptional customer experience, it is also … [Read more...] about Enhancing Your Virtual Assistant’s Emotional Intelligence
How Chatbots Can Improve Your Lead Generation Strategy
Every marketer on this planet faces one common challenge ” lead generation. Getting a prospect to show some interest and sign up for your product or service is definitely an uphill task. If you are taking the website route for lead generation you are in for a rude shock. No matter how much research you have done, how well written your website copy is, and how great your user … [Read more...] about How Chatbots Can Improve Your Lead Generation Strategy
