Customer service is the most critical factor determining whether a business will grow or suffer from customer apathy. Excellent customer service as a strategy can bring an immense competitive advantage. Keeping customers happy is a challenging endeavor, given the continually changing business environment and customer expectations. The first point of customer contact plays a … [Read more...] about 7 Remarkable IVR Trends For the Year 2021 And Beyond
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The Biggest Trend in eCommerce: WhatsApp Chatbots
Despite the ups and downs faced by the global market last year, the e-commerce business is growing bigger every day. According to recent research by Statista, it is observed that worldwide e-commerce sales amounted to $3.53 trillion in 2019, and the revenues are projected to grow to $6.54 trillion in 2022. The numbers clearly reflect the potential of the e-commerce industries … [Read more...] about The Biggest Trend in eCommerce: WhatsApp Chatbots
9 Best Chatbots in the Financial Services Industry
As user's expectations grow, AI is playing an increasingly important role in the financial services industry to keep with the expectations. Many financial companies are experimenting with chatbots both for offering new and better financial services to their customers and for general customer service. The chatbots in the finance industry add significant value to the user … [Read more...] about 9 Best Chatbots in the Financial Services Industry
Automate and Scale Service Desk Support
AI is probably the most important thing humanity has ever worked on. I think of it as something more profound than electricity or fire - Sundar Pichai With the growing size of organizations, internal IT service requests are growing exponentially. IT Service Management (ITSM) teams are still struggling to keep up with the SLA, manage efficient resource allocation and scale up … [Read more...] about Automate and Scale Service Desk Support
The Next-gen Digital Payment Trends Using Intelligent Chatbots
Consider it to be the ease of processing or the trend in making, digital payments have garnered huge attention worldwide. The global transactional value of mobile payments is projected to cross $12,407.5 billion by the end of 2025 whereas, the anticipated CAGR clocked between 2020-2025 is 23.8%. (Source) Hence, it seems appropriate to say that the face of business transactions … [Read more...] about The Next-gen Digital Payment Trends Using Intelligent Chatbots
