The tremendous benefits of Conversational AI implementation in the insurance sector are already becoming evident. Using AI-powered Intelligent Virtual Assistants (IVA), leading insurance brands have been able to overhaul their customer care by automating the end-to-end resolution of over 80% of inbound queries, while significantly cutting down on operational costs in the … [Read more...] about How Conversational AI Enhances the Insurance Customers Journey
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Scale Your Customer Support with Service Desk Automation
The way in which the service desk agents perform their routine tasks has changed completely in today's times. The way they operated one or two decades ago was a traditional way of doing tasks whereas now, things have changed for the better. A simple comparison of two years, 2015 and 2017 shows such a notable increase in automation of service tasks. Source: Service Desk … [Read more...] about Scale Your Customer Support with Service Desk Automation
How AI Chatbots help Ecommerce Brands Reduce Cart Abandonment Rate
When customers go to a brick-and-mortar store or super-market, they rarely just abandon their shopping carts after filling them up and walk away. But in the online world, cart abandonment is a very common behavior. How common? Well, according to the Baymard Institute, cart abandonment rates are, on average, as high as 70%! Needless to say, if you're an … [Read more...] about How AI Chatbots help Ecommerce Brands Reduce Cart Abandonment Rate
How to reinforce IT service desk with AI-powered ITSM Chatbots
Artificial Intelligence is one technology that has disrupted the life and living of people across the globe. From the ride-sharing apps that you use to the voice assistants that take your command, AI is all around you. What's fascinating is that the technology isn't limited to the services offered to the customers but extends to everyday business operations. CIOs are actively … [Read more...] about How to reinforce IT service desk with AI-powered ITSM Chatbots
How Mortgage Chatbots Accelerate the Mortgage Loan Process
Industries across the spectrum are exploring the use of Artificial Intelligence (AI) for transformation. The mortgage industry is no exception. We explored how AI Chatbots would transform the mortgage industry in 2021. The shift, while being all-pervasive, will play a vital role in accelerating the mortgage loan process. Effective lending and mortgage processes are vital … [Read more...] about How Mortgage Chatbots Accelerate the Mortgage Loan Process
