The term conversational commerce' was first used in a Medium article by Uber's Chris Meddina in 2015. Commenting on then-recent developments such as Facebook's acquisition of WhatsApp, and the emergence of voice assistants like Apple's Siri, Google Now and Microsoft's Cortana, Meddina wrote “ These and related innovations suggest that conversational commerce is growing and … [Read more...] about The Future of eCommerce
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What Is Conversational AI and How Does It Work?
Artificial intelligence (AI) isn't just a buzzword anymore. Its uses span far and wide, from search engines, machine translations, cybersecurity, and much more. However, one of its most common applications is seen in Conversational AI. We commonly see it manifest as virtual assistants like Alexa and Siri, but its applications are far deeper, especially on the business front in … [Read more...] about What Is Conversational AI and How Does It Work?
Conversational AI in Insurance
Conversational AI has already started to disrupt the insurance sector. AI-powered insurance chatbots and virtual assistants have made the customer care experience a lot more seamless “ instantly resolving routine queries end-to-end, automating the claims filing process, and more. They also serve as a powerful tool for lead generation “ engaging prospective customers and … [Read more...] about Conversational AI in Insurance
How to Build an eCommerce Chatbot
What is an e-commerce Chatbot? An e-commerce Chatbot is an Intelligent Virtual Assistant (IVA) powered with Artificial Intelligence and Machine Learning capabilities. It is designed to transform the digital shopping experience for customers while increasing revenue and reducing costs for e-commerce businesses. With in-built NLU models, these chatbots enable e-commerce brands to … [Read more...] about How to Build an eCommerce Chatbot
Understanding Bot Breaks, and How to Handle Them
This article has been authored by Swapan Rajdev, Co-Founder & CTO of Haptik One of the primary factors behind the growing appeal of Conversational AI is its ability to converse with people naturally. A lot of people expect to be able to speak to a chatbot or virtual assistant the same way they would with friends, family or co-workers. In an enterprise context, the … [Read more...] about Understanding Bot Breaks, and How to Handle Them
