Machine learning is a potential gamechanger in the healthcare field. Despite the optimistic projections both IT and healthcare professionals have made, many healthcare organizations are still reluctant to makes significant investments in artificial intelligence initiatives. They tend to remain skeptical of some of this technology, despite the growing body of evidence supporting … [Read more...] about Is Machine Learning the Key to Solving Elevated Medical Error Rate Concerns?
Artificial Intelligence
7 Remarkable IVR Trends For the Year 2021 And Beyond
Customer service is the most critical factor determining whether a business will grow or suffer from customer apathy. Excellent customer service as a strategy can bring an immense competitive advantage. Keeping customers happy is a challenging endeavor, given the continually changing business environment and customer expectations. The first point of customer contact plays a … [Read more...] about 7 Remarkable IVR Trends For the Year 2021 And Beyond
The Biggest Trend in eCommerce: WhatsApp Chatbots
Despite the ups and downs faced by the global market last year, the e-commerce business is growing bigger every day. According to recent research by Statista, it is observed that worldwide e-commerce sales amounted to $3.53 trillion in 2019, and the revenues are projected to grow to $6.54 trillion in 2022. The numbers clearly reflect the potential of the e-commerce industries … [Read more...] about The Biggest Trend in eCommerce: WhatsApp Chatbots
The Digital Speaker series: The Tech Journal – EP05 – AI Journalism
Welcome to the Tech Journal. My name is Mark van Rijmenam, and I am The Digital Speaker. Today I'm going to be looking at AI and Journalism, the possibilities, limitations, and what outcomes we can expect. AI journalists are increasingly employed' by publishers and organisations. The good news for human journalists is that there's still very much a need for their services when … [Read more...] about The Digital Speaker series: The Tech Journal – EP05 – AI Journalism
Automate and Scale Service Desk Support
AI is probably the most important thing humanity has ever worked on. I think of it as something more profound than electricity or fire - Sundar Pichai With the growing size of organizations, internal IT service requests are growing exponentially. IT Service Management (ITSM) teams are still struggling to keep up with the SLA, manage efficient resource allocation and scale up … [Read more...] about Automate and Scale Service Desk Support
