Essentially, field service revolves around managing people on field to perform their field jobs in a way that increases efficiency, maximizes customer satisfaction while minimizing operational costs. With multiple levels of coordination involved, achieving this consistency of field operations on a daily basis can prove to be a real challenge for companies. Let's dive deeper … [Read more...] about How AI and Analytics Can Solve Field Service Challenges
analytics
8 Top Big Data Analytics Trends That Will Dominate 2020
Big Data Analytics is transforming the industries and organizations, and businesses are adopting it fully to go beyond the traditional ways of analysis. Currently, Big Data Analytics is making some remarkable changes in the decision-making landscape of business. It is reflecting business performance, providing actionable market and customer insights, and helping business … [Read more...] about 8 Top Big Data Analytics Trends That Will Dominate 2020
Insurance AI and Innovative Tech USA
Harness the power of tech Accelerate seamless, digital and efficient transformation to serve your business and customer It is more important than ever for carriers to meet business objectives and customer satisfaction at scale. How companies react to competition, rising customer expectations and operational efficiency requirements will decide their future. As our lives … [Read more...] about Insurance AI and Innovative Tech USA
Call & Contact Centre Expo
By 2025, customer experience will overtake product and price as a key brand differentiator. This creates a whole new set of challenges as well as opportunities for businesses, especially within contact centres. After all, it is within contact centres where most customer interactions are held, which can either make or break a sale, define a reputation and determine the word … [Read more...] about Call & Contact Centre Expo
Chief Data & Analytics Officers, UK | 11-12 February 2020, London
As the role of the Chief Data Officer (CDO) and Chief Analytics Officer (CAO) becomes an understood requirement for organisations all over Europe, those that are ahead in their ability to treat data as an asset have gained competitive advantage. Leaps in the Internet of Things, Machine Learning, Artificial Intelligence, as well as analytics creates vast opportunities to build … [Read more...] about Chief Data & Analytics Officers, UK | 11-12 February 2020, London
